At WildHike Adventures, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, WhatsApp, social media, or any other platform.
1. Information We Collect
We may collect the following personal information when you enquire, book, or use our services:
- Full name
- Phone number
- Email address
- Travel details (destination, dates, number of travellers)
- Government-issued ID proof (Aadhar / Passport / other valid ID)
- Payment-related information (processed through secure payment gateways)
- Messages or communication shared with us via WhatsApp, email, or social media
2. How We Use Your Information
- Your information is collected strictly for operational and safety purposes, including:
- Confirming and managing your bookings
- Providing trip-related updates and important notifications
- Customer support and communication
- Safety, verification, and legal compliance
- Internal records and service improvement
Note: We do not sell, rent, or trade your personal data to third parties.
3. ID Proof & Safety Compliance
For trekking and travel safety, we may require a valid government ID:
- For campsite records
- Local authority or forest permit compliance
- Emergency and safety management
Your ID documents are handled confidentially and used only for the intended purpose.
4. Payment & Financial Information
- All payments are processed through secure and trusted payment gateways.
- WildHike Adventures does not store card or UPI credentials.
- Transaction details are used only for billing and accounting purposes.
5. Data Protection & Security
We take reasonable technical and administrative measures to protect your data:
- Limited access to personal information
- Secure devices and systems
- Confidential handling by authorized staff only
However, while we strive to protect your data, no digital transmission can be guaranteed to be 100% secure.
6. Third-Party Services
We may use third-party tools (such as payment gateways, WhatsApp Business APIs, or email services) strictly to deliver our services. These third parties are required to protect your information and use it only for service-related purposes.
7. Cookies & Website Data
Our website may use basic cookies or analytics tools to:
- Improve user experience
- Understand website traffic
- Optimize content and performance
You can control cookies through your browser settings.
8. User Consent
By contacting us, submitting enquiry forms, or booking a trek/trip with WildHike Adventures, you agree to the collection and use of your information as described in this Privacy Policy.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil booking and legal requirements
- Maintain business and safety records
Data is securely deleted when no longer required.
10. Changes to This Policy
WildHike Adventures reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with immediate effect.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, you can contact us at:
WildHike Adventures
Call / WhatsApp: 9736302021
Trusted local operators | Safe • Guided • Unforgettable
